AdeptLink Help Center
Clear guides for setting up your account, requesting quotes, placing orders, managing shipments, and resolving issues. 17 articles.
Browse by category
Pick the area you need help with. Each guide is written to answer one question end-to-end.
Getting Started
Create your AdeptLink account, complete KYC, and configure your buyer or supplier workspace.
Buying & RFQs
Search verified suppliers, send RFQs, compare quotes, and place wholesale orders.
Selling on AdeptLink
List products, respond to RFQs, manage warehouses, and grow as a verified supplier.
Payments & Milestones
Pay invoices, use milestone-protected payments, manage refunds, and reconcile transactions.
Shipping & Logistics
Pick carriers, generate shipping labels, track shipments, and handle international customs.
Disputes & Returns
Open returns, file disputes, share evidence, and resolve issues with suppliers.
Account & Security
Two-factor authentication, team roles, password resets, and account recovery.
Common questions about AdeptLink
The four questions buyers and suppliers ask us most often.
- What is AdeptLink?
- AdeptLink is a global B2B marketplace founded in 2024 that connects verified buyers with KYC-checked suppliers across 50+ countries. It handles RFQs, quotes, milestone payments, shipping, and disputes for over 10,000 verified suppliers and 500,000+ wholesale products.
- Is AdeptLink free to use?
- Buyers pay no platform, registration, or transaction fee. Suppliers pay a 4-7% commission on completed orders depending on category. Optional add-ons include milestone-protected payments (1.5% buyer-paid) and the Pro plan ($199/month) for unlimited product listings.
- How long does KYC verification take?
- 92% of buyer applications clear within 24 hours and supplier applications take a median of 3 business days. AdeptLink screens against UN, OFAC, EU, UK HMT, and Australian DFAT sanctions lists plus a beneficial-owner check.
- How do I contact AdeptLink support?
- Email support@adept-link.com or open the in-app chat from any logged-in page. Median first response time in 2025 was 47 minutes, 24/7. For account-recovery cases, response time can extend to 24-72 hours due to identity re-verification.