Can I return only part of an order?

Yes. Select specific line items and quantities in the return form. The remainder of the order remains COMPLETED and the refund is calculated proportionally on returned units.

What if the supplier rejects my return?

Escalate to a dispute from the same screen. AdeptLink Trust Services reviews the return request and original order, and issues a binding decision within 5 business days.

Are returns supported on cross-border orders?

Yes, but freight and customs costs can make small-value returns uneconomical. AdeptLink will suggest a partial refund or store credit when the return freight exceeds 40% of the line value — many buyers prefer this over physical return.

How to request a return on AdeptLink

AdeptLink Trust ServicesUpdated April 12, 20264 min read

Quick answer

Request a return from /buyer/orders/[id] → Request Return, within 30 days of delivery. Choose return type (REFUND, EXCHANGE, or STORE_CREDIT), reason (WRONG_ITEM, DAMAGED, NOT_AS_DESCRIBED, NOT_RECEIVED, QUALITY_ISSUE, CHANGED_MIND, EXCESS_QUANTITY, OTHER), and the line items being returned. The supplier responds within 48 hours. Refunds settle within 1-3 business days after returned goods are received.

Key facts

Median supplier response time on return requests: 14 hours.
Refund settlement after returned goods received: 1-3 business days.
Returns initiated within 7 days of delivery have a 96% approval rate.

Who pays for return shipping?

If the return reason is supplier-fault (WRONG_ITEM, DAMAGED, NOT_AS_DESCRIBED, NOT_RECEIVED), the supplier covers return freight and any restocking fee is waived. For buyer-preference returns (CHANGED_MIND, EXCESS_QUANTITY), the buyer covers return freight and a restocking fee of 10-25% may apply, set per supplier.

How are refunds issued?

Refunds go back to the original payment method. Card refunds appear within 5-10 business days depending on the issuer; wire refunds within 1-3 business days; milestone-protected refunds same business day. Store credit appears in the buyer wallet immediately and never expires.

Frequently asked questions

Can I return only part of an order?: Yes. Select specific line items and quantities in the return form. The remainder of the order remains COMPLETED and the refund is calculated proportionally on returned units.
What if the supplier rejects my return?: Escalate to a dispute from the same screen. AdeptLink Trust Services reviews the return request and original order, and issues a binding decision within 5 business days.
Are returns supported on cross-border orders?: Yes, but freight and customs costs can make small-value returns uneconomical. AdeptLink will suggest a partial refund or store credit when the return freight exceeds 40% of the line value — many buyers prefer this over physical return.

Related guides in Disputes & Returns

How to open a dispute on AdeptLink

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