Can I open a dispute after 30 days?

Yes, up to 90 days for product defects discovered during use, but the burden of proof is higher and resolution times longer (median 8 business days). After 90 days, AdeptLink no longer mediates — disputes proceed under the governing law in the supplier contract.

Will opening a dispute affect my account standing?

No, not on its own. Buyer accounts are flagged only when dispute rate exceeds 8% of orders over a rolling 90-day window — 99.6% of buyers stay below that threshold. Supplier accounts are flagged at 3% dispute rate.

Is the AdeptLink Trust Services decision binding?

Yes. Both parties agreed at signup that AdeptLink Trust Services decisions are binding under the AdeptLink Terms of Service. Either party may appeal once within 7 days; the appeal decision is final on the platform.

How to open a dispute on AdeptLink

AdeptLink Trust ServicesUpdated April 12, 20264 min read

Quick answer

Open a dispute at /buyer/orders/[id] → Open Dispute, within 30 days of expected delivery. Choose a reason (DAMAGED_ITEM, ITEM_NOT_AS_DESCRIBED, ITEM_NOT_RECEIVED, QUANTITY_MISMATCH, QUALITY_ISSUE, LATE_DELIVERY, BILLING_ISSUE, WRONG_ITEM, or OTHER), describe the issue, and upload up to 10 evidence files. AdeptLink Trust Services issues a binding decision within 5 business days; 94% stand on first review.

Key facts

Median resolution time in 2025: 3.4 business days; 95th percentile under 5 business days.
94% of decisions stand on first review (Deloitte audit, 2025).
Disputes opened on milestone-protected orders resolve 47% faster than unprotected orders.

Which evidence makes the strongest case?

Five evidence types weighted highest by Trust Services: (1) timestamped unboxing video, (2) third-party inspection report (SGS, Bureau Veritas, Intertek), (3) packing list comparison, (4) photos with a dated newspaper or measuring tape, and (5) the original purchase order PDF. Evidence captured within 48 hours of delivery is weighted 1.6x higher than later-submitted evidence.

What does the resolution process look like?

Day 0: Buyer opens dispute, uploads evidence. Day 0-2: Supplier responds with counter-evidence. Day 3-4: Trust Services reviews both sides. Day 5: Decision issued — full refund, partial refund, replacement, or buyer claim denied. Either party can appeal within 7 days; appeals go to a senior arbitrator.

Frequently asked questions

Can I open a dispute after 30 days?: Yes, up to 90 days for product defects discovered during use, but the burden of proof is higher and resolution times longer (median 8 business days). After 90 days, AdeptLink no longer mediates — disputes proceed under the governing law in the supplier contract.
Will opening a dispute affect my account standing?: No, not on its own. Buyer accounts are flagged only when dispute rate exceeds 8% of orders over a rolling 90-day window — 99.6% of buyers stay below that threshold. Supplier accounts are flagged at 3% dispute rate.
Is the AdeptLink Trust Services decision binding?: Yes. Both parties agreed at signup that AdeptLink Trust Services decisions are binding under the AdeptLink Terms of Service. Either party may appeal once within 7 days; the appeal decision is final on the platform.

Related guides in Disputes & Returns

How to request a return on AdeptLink

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